PERSONALISED TUITION. THOUGHTFULLY COORDINATED.Malaysia & worldwide
HELP & GUIDANCE

Your tuition questions.
Clear, considered answers.

Find guidance on private tutor matching, home and online lessons, tuition fees, trial classes and ongoing support.

YOUR QUESTIONS, ANSWERED

Frequently asked questions.

All frequently asked questions
How does Castellan match a tutor?+

Tell us the curriculum, subjects, level, lesson format, and schedule you need. Castellan reviews those requirements and identifies suitable tutors. All arrangements are coordinated by our team.

Can I arrange home tuition?+

Yes. Home tuition is available in Malaysia, subject to tutor availability in your area. Include your location and postcode so we can check a suitable match.

Do you teach international students online?+

Online tuition is available to international learners. Share your time zone, preferred schedule, curriculum, and subjects when enquiring.

Are trial or assessment classes available?+

Trial Classes and Assessment Classes are available for selected programmes. Our team will confirm availability and arrangements for your enquiry.

What if the tutor is not the right fit?+

Our Tutor Replacement Guarantee supports a change of tutor when the arrangement is not suitable. Contact Castellan to discuss your concerns. Replacement is subject to tutor availability and the agreed terms.

How are fees determined?+

Fees depend on the programme, level, subjects, lesson format, and requirements. Castellan will discuss the proposed arrangement with you before lessons begin.

Who coordinates scheduling and payments?+

Castellan coordinates lesson scheduling, payment arrangements, and administrative communication. Contact the team if your requirements change.

Can you organise corporate training?+

Yes. We discuss team needs, language level, workplace communication goals, group size, and delivery preferences before proposing customised training.

Is my subject available?+

Subject and tutor availability are confirmed during matching. Include the exact subject, exam board, and level in your enquiry, especially for specialist or university modules.

Looking for programme-specific guidance?

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Let’s find the right support.

Tell us what you need. We’ll take care of the next steps.